General Terms and Conditions (GTC)

These General Terms and Conditions apply to the hotel accommodation contract with Hotel Boxenstop (operator: PBA Abschleppdienst GmbH, Neusser Straße 1a, 41542 Dormagen, Germany). In the event of any discrepancy, the German version shall prevail.

1. Scope

1.1. These terms apply to contracts for the rental of hotel rooms for accommodation and for further services of the hotel (hotel accommodation contract).

1.2. The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior consent of the hotel in text form.

1.3. The customer’s general terms and conditions apply only if this has been expressly agreed in advance in text form.

2. Conclusion of contract, contracting parties, limitation

2.1. The hotel is free to confirm the room booking in text form.

2.2. The contracting parties are the hotel and the customer. If a third party has booked on behalf of the customer, that party is liable to the hotel together with the customer as joint and several debtors.

2.3. All claims against the hotel generally lapse one year after the statutory commencement of the limitation period. Claims for damages lapse after five years. The reductions of the limitation period do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. Services, prices, payment, set-off

3.1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

3.2. The customer is obliged to pay the hotel’s applicable prices for the room and any further services used. This also applies to services and expenses of the hotel to third parties caused by the customer. The agreed prices include the applicable statutory VAT.

3.3. The hotel may make its consent to a subsequent reduction in the number of booked rooms, the hotel’s services or the customer’s length of stay conditional upon an increase in the price for the rooms and/or other services of the hotel.

3.4. Unless otherwise stipulated in these GTC, the following applies to payment: For simple reservations, the accommodation prices and the prices for ancillary services (such as any chargeable parking, breakfast, pet fees and all other charges not expressly shown in the accommodation contract as part of the accommodation price) are due for payment in advance, at the latest upon the guest’s arrival at the hotel, irrespective of the invoice date. For guaranteed reservations or prepaid bookings, the aforementioned prices are due in advance, at the latest by the end of the day on which free cancellation is last possible before the arrival day, or — if no free cancellation or change is possible — immediately, in each case irrespective of the invoice date. In the event of late payment, the hotel is entitled to cancel the accommodation contract.

3.5. For access to the hotel and the hotel room, the guest receives an access code at check-in, either at the hotel’s check-in terminal or via online check-in.

3.6. In justified cases, e.g. payment arrears of the customer, the hotel is entitled to refuse further services.

3.7. The customer may only set off or net claims against a claim of the hotel with an undisputed or legally established claim.

4. Withdrawal by the customer (cancellation and no-show)

4.1. Withdrawal by the customer from the contract concluded with the hotel requires the hotel’s consent in text form. If this is not given, the agreed price under the contract must be paid even if the customer does not make use of the contractual services.

4.2. If a date for free withdrawal from the contract has been agreed in text form between the hotel and the customer, the customer may withdraw from the contract until that date without triggering any payment or damage claims by the hotel. The customer’s right of withdrawal lapses if it is not exercised in text form vis-à-vis the hotel by the agreed date.

4.3. For rooms not used by the customer, the hotel must credit income from renting the rooms elsewhere. If the rooms are not rented out elsewhere, the hotel may invoice 100% of the contractually agreed remuneration.

4.4. The right to withdraw from the contract concluded with the hotel lapses from two weeks before the contractually agreed day of arrival. Note: Pursuant to Article 16 of Directive 2011/83/EU of the European Parliament, the 14-day right of withdrawal does not apply to hotel bookings. The hotel’s cancellation conditions apply.

5. Withdrawal by the hotel

5.1. If it has been agreed in text form that the customer may withdraw from the contract free of charge within a certain period, the hotel is likewise entitled to withdraw from the contract during this period (e.g. in the event of non-compliance with a contractually agreed advance payment).

5.2. In the event of justified withdrawal by the hotel, the customer has no claim for damages.

6. Provision, handover and return of rooms

6.1. The customer does not acquire any claim to the provision of specific rooms unless this has been expressly agreed in text form.

6.2. Booked rooms are available to the customer from 2:00 p.m. on the agreed day of arrival. The customer has no claim to earlier provision.

6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:30 a.m. at the latest. After that, due to the delayed vacation of the room, the hotel may charge 50% of the full accommodation price (list price) for use beyond the contract until 2:00 p.m., and 100% thereafter.

6.4. During their stay, the guest must observe and comply with the house rules displayed at the hotel as well as the general terms and conditions for the use of the parking facilities.

6.5. It is prohibited to consume tobacco products (in particular cigarettes, cigars, pipes and shishas) as well as tobacco or smoking substitute products (in particular e-cigarettes) in the hotel rooms. In the event of culpable violation, the hotel is free to charge the guest the (basic) cleaning costs for removing the consequences of the unauthorised consumption, or a flat-rate additional cleaning fee of EUR 100.00 (“liquidated damages”). The guest is free to prove that the actual cleaning costs are lower than the liquidated damages. If the actual damage exceeds the above flat rate, the hotel is entitled to demand the difference from the guest.

7. Liability of the hotel

7.1. The hotel is liable for its obligations under the contract. Claims by the customer for damages are excluded. Excepted from this are damages arising from injury to life, body or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or negligent breach of duties typical of the contract. Should disruptions or defects in the hotel’s services occur, the hotel will endeavour to remedy them upon knowledge or upon immediate complaint by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and to keep any possible damage to a minimum.

7.2. The hotel is liable to the customer for items brought in according to the statutory provisions. Accordingly, liability is limited to one hundred times the room price, but no more than EUR 3,500, and, by way of derogation, for money, securities and valuables up to a maximum of EUR 800.

7.3. Insofar as a parking space in the garage or in a hotel car park is made available to the customer, including for a fee, this does not constitute a custody agreement. The hotel is not liable for the loss of or damage to motor vehicles, trailers, motorcycles and their contents parked or manoeuvred on the hotel premises, except in cases of intent or gross negligence.

8. Final provisions

8.1. Amendments and additions to the contract or these General Terms and Conditions should be made in text form. Unilateral amendments or additions by the customer are invalid.

8.2. The place of performance and payment is the location of the hotel.

8.3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and of conflict-of-law rules is excluded.

8.4. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply.

Last updated: June 2026